Software Magazine - Table: ISM's Top 30 CRM Packages

Apr/May 2000: Customer Focus

ISM's Top 30 CRM Packages

Published in the eighth edition of The Guide to CRM Automation (www.ismguide.com), ISM's reviews of the Top 30 best, most comprehensive CRM packages are selected based on 124 business, technical and user friendliness functional criteria, and real-world field tests conducted in the ISM Software Lab.

Company	Product	WWW
Applix Inc.	Applix iEnterprise v. 7.5*	applix.com
Baan Company	Baan FrontOffice v. 98.4SP2	www2.baan.com
CallBack Software	CallBack v. 7.5	callbacksfa.com
Clarify Inc.	Clarify eFrontOffice*	clarify.com
ClientXchange	ClientXchange 2000*	clientxchange.com
e-solutions Software Inc.	e-volve v. 3.0	e-solutions.com
Epicor Software Corp.	Clientele v. 7.0	epicor.com
Firstwave Technologies Inc.	Firstwave eRM v. 3.2	firstwave.net
Goldmine Software Corp.	Goldmine FrontOffice 2000	goldmine.com
Industri Matematik Abalon AB	Abalon 99	abalon.se
Information Management Associates (IMA) Inc.	AdvantEDGE v. 5.0	imaedge.com
Janna Systems Inc.	Janna Enterprise Suite v. 6.0*	janna.com
MarketForce Software	MarketForce v. 6.2*	marketforce.com
ON!contact Software Corp.	Client Management Software CMS v. 4.5*	oncontact.com
Onyx Software	Onyx Customer Center v. 4.5*	onyx.com
Optima Technologies	ExSellence v. 3.1	optima-tech.com
PeopleSoft Inc.	Vantive Enterprise 8.2*	peoplesoft.com
Pivotal Corp.	Pivotal eRelationship*	pivotal.com
POINT Information Systems Inc.	TeamPOINT v. 4i*	pointinfo.com
PowerCerv Technologies	SFA Plus and Support Plus v. 8.02	powercerv.com
Remedy Corp.	Remedy CRM Solutions Suite	remedy.com
SalesLogix Corp.	SalesLogix2000*	saleslogix.com
Saratoga Systems Inc.	Avenue v. 5.1*	saratogasystems.com
Siebel Systems Inc.	Siebel 99.6*	siebel.com
Software Innovation Inc.	Enterprise SalesMaker v. 6.2	softinn.com
The Great Elk Company	Visual Elk v. 8.0	greatelk.com
update.com	Marketing Manager v. 4.5*	update-marketing.com
UpShot.com	UpShot Online 3.0	upshot.com
Worldtrak Corp.	Worldtrak v. 4.4*	worldtrak.com
YOUcentric Inc.	YOUcentric 3.0	YOUcentric.com

* Selected as a Top 15 software package

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