Software Magazine - June/July 2001

June/July 2001
COVER STORY

The 19th Annual SOFTWARE 500

New Economy Goes Back to Basics
Dot-com D.O.A.s have scaled back e-business expectations, and safe choices are in vogue.
By Colleen Frye

	E-business Readiness Managing Content in Collaborative Environments Content shared via the Web is growing increasingly dynamic, bringing together a diverse community of people now responsible for managing and manipulating all manner of content, and driving the need for ECM solutions. By Neena Buck	Infrastructure & Operations More Storage Software in Store As enterprise network storage options increase, software to manage, optimize, plan, and predict emerges. By John P. Desmond
	Application Development The IT War Room A Project Management Office (PMO) is gaining favor as a way to align business and technical goals, and increase the odds of successful project execution. By Jim Johnson and Daniel C. Horsey	Customer Focus CRM Analytics How enterprises can understand what their customers have already told them—and use that information effectively. By Scott Nelson
	Columns Enterprise Portals More Than Just a New Interface By Mike Rosen Application Integration Deep Dive into Metadata By David S. Linthicum E-trustworthy Slaying Cerberus By Paul S. Raines	Editor's Letter Let's Count the Money Using a Firm Standard PRODUCTS.new SPONSORED SUPPLEMENT E-Supply Chain Integration: Making Better Business Decisions Information exchange between buyer and seller can reduce the cost of transactions, more closely match goods to services and improve forecasting. Here is an overview of the categories of E-supply chain offerings and how they fit together to build customer solutions.
	IT FRONTLINES: Bit Report Knowledge Retention Reduces Downtime at Diamond Mine No Scheduling Blues for JetBlue Home-based Agents Good News for Independent Employees Manager Profile: Kathy Calta Focuses on Customers Harte-Hanks' group president says end-to-end CRM requires a customer-driven approach to development, plus vision.	IT SUPPLYLINES: What's Hot Beware Security Dangers in Multitiered E-business Systems Text Categorization Tools: The Next Big Thing Campaign Management Report Offers Selection Help Check Point Preps Its VPN for Enterprise Duty