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Application Focus
Packages that support front- and back-office business functions, including e-supply chain, enterprise resource planning (ERP), distribution, logistics and call centers, Web sites and content management, are continually tracked and evaluated by IT managers facing a buy vs. build decision.
Feature Articles Author Date
 
Individuals Create,
Enterprises Manage Content		 Lana Gates Aug, 2008
As digital content grows exponentially, more alternatives emerge for managing it, including open source alternatives and packages targeting SMBs; high-end CMSs continue to innovate as well
Contact Centers on the Move to Unified Communications John P. Desmond May, 2008
Presence capability is being used to engage higher expertise in customer support; goal is to solve the customer’s problem on the first contact, increasing satisfaction and lowering costs
Application Focus Features Archive
Commentary Author Date
 
Managing the End-User Experience Heather Ashton Feb, 2008
Your BPM platform may have streamlined your business processes, but are they being used as intended? New software can help you find out
No More Big Bang, No More Black Box, and Much More Forecasting Joshua Greenbaum Feb, 2003
As the supply-chain software market matures, the options are expanding.
Application Focus Commentaries Archive
Product Coverage Date
 
RightNow CX Cloud Platform Aug, 2010
 
ActiveBatch Job Scheduling Software
Adds VMware, SAP Support		 Nov, 2009
 
NetSuite Invites Core Business Processes to the Cloud Oct, 2009
 
Application Focus Product Coverages Archive
     
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