Customer Relationship Management

HOME |

ABOUT US |

EDITOR'S DESK |

SUBSCRIBE |

ADVERTISE |



	Search




	Focus Areas


	The Software 500

	Application Development

	Application Focus

	Business Intelligence

	Customer Relationship Management

	IT Infrastructure

	Security

	The Business of IT

	TECH CENTER



	Our Partners


	eInquiry System

| SoftwareMag Login | Register |

Customer Relationship Management

Customer relationship management systems are being Web-enabled to address sales, service, support and even invoices, order history and contracts. Maintaining customer loyalty and cross selling to existing customers are keys to success in today’s economy.

Feature Articles	Author	Date

CRM: Completing the Customer Connection	Jim Dickie	Jul, 2005
Satisfaction rating highest among users of CRM subscription services; best results achieved when technology, sales process both implemented.
CRM: Finders and Keepers	Alan Robert Earls	Aug, 2001
Customer acquisition and retention represent one of CRM's ultimate challenges.
Customer Relationship Management Features Archive

Commentary	Author	Date

Assessing the State of the CRM Space	Jim Dickie	Dec, 2008
The year 2009 looks promising for CRM as we examine what's hot, what's not, and what to look forward to in this expanding marketplace
The Ever-Expanding CRM Platform	Jim Dickie	May, 2008
Customer relationship management comes to the rescue of the sales force.
Customer Relationship Management Commentaries Archive

	Product Coverage		Date

	SAP Adds e-Commerce and CRM to Business One for Small Businesses		Jul, 2006

	AppPortal Promises One-Click Access to Multiple Apps		Feb, 2006

	Salesforce.com Creates, Deploys New Apps Across the Enterprise		Jan, 2006

	Customer Relationship Management Product Coverages Archive

Site Development/Administration by Kunal Panchal