Amdocs, a leading provider of software and services to communications and media companies, today announced that as CSPs continue their digital modernization, expand their footprint in the enterprise sector and evolve to open, cloud services, Amdocs has defined the best practices to accelerate the key journeys to propel growth. These practices and solutions are based on experience from the 300+ major projects Amdocs completes annually for its leading global customer base. Each journey is packaged with the tools and methods necessary to reskill and retrain the IT organization as well as to automate the business processes along the way.
Accelerating Business and IT Velocity
The primary transformational journey CSPs are undertaking today is the move to a more agile and innovative organization that can both react and adapt to business needs quickly. Amdocs has mapped the main steps customers should take to move their digital capabilities securely and effectively into the cloud while still operating and optimizing their hybrid IT environments. Planning and execution of this journey is supported by a new Cloud Practice which provides CSPs with journey design and technology consulting, application and infra-modernization, cloud migration and change management advisory services. In 2019 alone, Amdocs will migrate over 250 million subscribers to modern digital systems and cloud-native environments.
Transforming to an Open Network and Realizing 5G
Today Amdocs also announced Open 5G, a suite of solutions to help CSPs transition quickly to a high-performance, virtualized and distributed 5G network. Open 5G focuses on standards and open components which give CSPs the freedom to move fast and adapt without being locked in to closed or monolithic systems. Open 5G enables service providers to better plan and automate network rollout and optimization, accelerate a range of new services enterprises and consumers will adopt, drive intelligent operations and streamline innovation from the vast ecosystem of digital players in the market to achieve the full potential of the network.
Expanding into the Entertainment and Media Business
As the communications and media industries merge, service providers are jockeying to bring fresh, new content to their brand to retain customers and gain more wallet share. The journey to win this race is multi-faceted and requires new business models and partnerships. To address this, Amdocs is today introducing Media Marketplace, a modular solution that helps CSPs deliver a rich, aggregated media portal with a personalized experience to acquire and retain consumer viewers.
With Media Marketplace, CSPs can efficiently package and manage premium content, swiftly on-board media partners to maximize revenues, track customer journeys and create new, customized monetization models to suit even the most niche customer segments. Importantly, the solution also demonstrates an intuitive media experience for the consumer across multiple media and content providers with a single user ID and profile.
Growing Revenue in the Enterprise
Amdocs is also announcing Enterprise Accelerator, a market-leading set of modular solutions to resolve the three primary challenges for CSPs focusing on the B2B market: generating smarter sales, faster service delivery and growing beyond connectivity. By providing a rich commerce catalog and transparency across partners and systems to configure offers and better gauge deal viability, the solution helps generate more accurate, profitable and smarter sales. Additionally, the solution automates complex ordering and fulfillment processes from sales to delivery across hybrid networks. Finally, Enterprise Accelerator helps grow revenues beyond connectivity, including value-added services and virtual network functions for enterprises to improve workplace communications and productivity.
Delivering a Digital-First User Experience and Growing Consumer Revenue
Today the competitive battleground focuses on providing the most compelling bundles and brand positioning – in many cases with a multi-brand strategy. To win this fight, CSPs require highly agile commerce and retail systems to work in harmony across all channels, including human and non-human interactions. To help our customers capture every revenue opportunity of the digital economy and the coming 5G ecosystem, Amdocs brings the industry’s most comprehensive cloud-native solution stack and co-development competencies to modernize a CSP’s digital channels, embed intelligence, integrate service bundles across a unified catalog and upsell effectively.
“The Amdocs Journey Book is based on a long track record of delivery DNA and customer partnerships. Whether it’s bringing to bear our own microservices library of functionality or co-developing in an agile partnership with our customers, each journey can be modified to the specific needs of a given service provider while benefiting from lessons learned from hundreds of service provider deployments we’ve managed around the world,’’ says Gary Miles, chief marketing officer, Amdocs. “These are the big steps the industry is taking today. We will have them on display at Mobile World Congress in Barcelona next week and are looking forward to meeting with the industry leaders there.”