Epicor Software Corporation, a global leader in business software solutions for retail, manufacturing, distribution, and services organizations, today announced that it has agreed to acquire Atlanta-based ShopVisible, LLC, a dynamic provider of proven cloud retail order management and digital commerce solutions. The acquisition of ShopVisible, expected to close by the end of the year, will expand Epicor’s position as a leading provider of extended omni-channel solutions for midsize and large retail chains.
ShopVisible and its proven, scalable multitenant software as a service (SaaS) solutions in combination with the complementary Epicor retail transaction, enterprise and analytics systems, will enable retailers to optimize the customer experience for consumers across a growing number of mobile devices, channels and interaction points.
ShopVisible delivers an advanced standalone order management solution that supports the complex business processes associated with both business to consumer (B2C) and business to business (B2B) order processing. The solution includes full order management lifecycle capabilities from initial order collection through order orchestration to post-transaction order repository processes. The combination of ShopVisible’s foundational order management capability with Epicor point of sale (POS), mobile POS, omni-channel Enterprise Selling, Merchandising and Warehouse Management solutions is expected to create the retail industry’s preeminent integrated end-to-end cloud-based solution for omni-channel retailers.
According to a recent report by Gartner, Inc., “The worldwide market for digital commerce applications is growing at 14% CAGR, reflecting the high priority that organizations place in digital commerce investments.” Furthermore, “SaaS digital commerce platforms are popular among small to midsize organizations, as well as an increasing number of large enterprises. Roughly 20% of implementations are estimated to be delivered using SaaS, and that number is growing.”(1)
ShopVisible provides a complete digital commerce platform with extensive built-in functionality for premier B2C and B2B ecommerce and responsive mobile commerce sites. Content management, product information management, pricing management, ratings and reviews, wish list management, automated subscriptions with renewals, shipping and more are all available within the solution. The ShopVisible platform also includes packaged integrations to leading third party systems leveraging modern standard published web services and file-based interfaces.
ShopVisible customers — driving hundreds of millions of dollars of gross merchandise value annually — include leading and emerging global and domestic retailers and branded manufacturers such as 3M, Liberty Hardware, Tempur-Pedic, Bluemercury, Hue, Atwoods and Plow & Hearth.
Bluemercury, a fast-growing midsized luxury beauty omni-channel retailer, is a current user of both Epicor and ShopVisible systems and is looking forward to a completely integrated solution. “This move to a complete extended omni-channel cloud offering — combining full support for traditional POS and mobile POS devices in physical stores, fully functioning website and consumer mobile devices, with real-time order management and integration to enterprise applications such as merchandising, sales audit and CRM — all from a single vendor is extremely exciting,” said Barry Beck, Founder of Bluemercury. “There has been a lot of market discussion around the need for a true integrated omni-channel end-to-end solution that covers both enterprise and customer engagement processes, and this combination seems to deliver on that vision.”
“We are excited about this acquisition, as ShopVisible has spent several years developing and proving out its world-class order management and digital commerce solutions with some highly progressive companies,” said Noel Goggin, executive vice president and general manager, Epicor Retail. “We believe ShopVisible’s proven and scalable solutions will be a perfect complement to the Epicor solutions portfolio. We have a vision to enable the transformation of our customer’s operations to meet the new retail reality — we call this a transformation to ‘Inspired Retailing’ — together with ShopVisible we expect to fully deliver on the vision.”
“Epicor and ShopVisible have a shared vision and complementary technology foundation that will provide a complete extended omni-channel solution to retailers and branded manufacturers,” said Sean Cook, CEO of ShopVisible. “We look forward to becoming part of the Epicor team and playing a part in the ‘Inspired Retailing’ transformation.”
Following the close of the acquisition, Cook and Josh Lloyd, co-founder and chief technology officer at ShopVisible, will join the Epicor Retail team to lead cloud-based order management and digital commerce initiatives.