Syntel, Inc. (Nasdaq:SYNT), a global provider of digital transformation, information technology and knowledge process services to Global 2000 companies, today announced that a recent report authored by HfS Research analysts Tom Reuner and Phil Fersht praised the Company’s automation platform, SyntBots as an example of the concept of “Intelligent Automation.”
The HfS report, entitled “Lack Of Automation Revenue Model Spells Disaster For Service Providers” asserts that Intelligent Automation is a critical transformation lever for innovative enterprises, and singled out SyntBots as an example.
SyntBots is a next-generation platform that automates repetitive manual processes across IT operations, DevOps and business processes. The platform has delivered a 70% reduction in downtime and up to a 30% reduction in “run the business” costs. SyntBots also powers enterprise digital transformation initiatives by freeing up critical staff and delivering the integrated processes, improved quality and increased agility necessary to change the business.
According to the HfS report, SyntBots “provides a critical differentiation to many of its peers and is underpinned by a vertical jumpstart library to accelerate deployments for specific vertical use cases.”
The authors go on to state that, “Syntel has shown it can leverage these investments in SyntBots to create greater stickiness and innovation with some of its key clients.”
According to Syntel CEO and President, Nitin Rakesh, enterprises that are not exploring automation as a strategic transformation lever may be putting their competitive position at risk.
“Intelligent Automation is an important strategic investment for today’s enterprises,” said Rakesh. “It provides the agility, availability and efficiency that enterprises need to stay relevant in the two-speed world.”
“Automation enables companies to adopt new technologies to improve productivity and fundamentally transform their business processes, applications and infrastructure.”
The HfS report also recommends that enterprises considering an automation initiative work with a service provider to investigate the risks and rewards of such an effort.
“Enterprises that do not begin this discussion with their service providers are at risk of losing the early mover advantage,” said Rakesh.
Reuner and Fersht caution that, “Intelligent Automation is an investment… [and] ROI is not immediate. However, risk and sacrifice can be managed through a skilled and confident provider to help guide the enterprise through the process.”
“With Syntel, the discussion [with clients] begins with the ROI analysis and the scalability to justify the business case for the enterprise. By baking in SLAs into contracts that codify cost savings, Syntel is challenging the dominance of FTE based and fixed price contractual models.”