Knoa Software, a leading provider of user experience management (UEM) software, today announced a new version of Knoa UEM for Enterprise Applications, resold by SAP as SAP User Experience Management (SAP UEM) by Knoa. This enhanced release builds on previous versions, accelerating the solution’s value for SAP S/4HANA implementations through increased extensibility of the Knoa UEM monitoring and analytical platform. These features also position the solution as a key analytical tool for initiatives involving SAP Leonardo.
The new release enables customers migrating to SAP S/4HANA to leverage user analytics for a broader range of SAP applications, including the latest versions of SAP Fiori, SAP Business Client, SAP Enterprise Portal and SAP GUI for Windows. Knoa today provides an extensive portfolio of out-of-the-box monitoring capabilities for core user interface (UI) technologies used by customers running SAP S/4HANA and will continue to maintain a close alignment with SAP’s own roadmap for SAP S/4HANA.
This release also gives customers the flexibility to extend the Knoa UEM platform based on their specific business requirements, with two new fundamental capabilities:
1. Extension of the monitoring platform for new application environments, including custom or non-SAP applications, via Knoa’s software development toolkit (SDK)
2. Extension of the analytical platform for custom reporting using third-party BI tools, via a REST interface, available for both on-premise and cloud deployments
“These new platform extension capabilities represent our commitment to support an increasing number of companies that want to leverage user analytics across their organizations’ entire SAP software landscape and beyond, for a wide variety of use cases,” said Bogdan Nica, vice president of product and services, Knoa. “We see a growing market trend of user analytics becoming a strategic organizational asset, used by companies as a best practice for all their critical IT and business transformation projects. Knoa is dedicated to support and accelerate this trend by enabling customer-driven innovation based on our unique technology platform.”
The new platform extensibility features are also positioning Knoa UEM for Enterprise Applications as a key analytical tool for initiatives involving SAP Leonardo, directly enabling the following innovation accelerators:
• Solution ideation and vision – based on automated insights into the user experience for the “as-is” system
• Rapid prototyping – based on the ability to collect actual user adoption and behavior metrics into the design thinking process
• Business case development – based on an accurate measurement of improvement in user experience and adoption for the new solutions
In direct partnership with its customers and vast partner ecosystem, Knoa will continue to explore innovative ways to bring user analytics to the forefront of digital transformation initiatives. Knoa believes that any technology changes must be anchored in a true understanding of user experience and can only be successful if fully adopted by all employees who are affected by these changes.
In its recent report, “Knoa: Enterprises Take Control of Business Return on Application Investments,” Enterprise Management Associates discusses the overall business value of user experience management, and Knoa’s unique positioning as a leader in this emerging market.
The report states:
“Knoa addresses a problem that almost all organizations have and that few have identified. The solution makes good business sense. Yet enterprises routinely field first-rate applications on optimized infrastructures, with little regard for the impact that business processes and users have on the long-term success of that investment. Knoa’s application-specific approach excels at pinpointing the precise experience of the user in a way that general-purpose IT tools are not designed to deliver.”
Knoa will participate at SAPPHIRE NOW and the ASUG Annual Conference being held June 5-7 in Orlando, Florida, in booth #1150. SAPPHIRE NOW focuses on how companies can enable their digital business strategies and get more from their technology investments. SAPPHIRE NOW and the ASUG Annual Conference are the world’s premier business technology event and largest SAP customer-run conference, offering attendees the opportunity to learn and network with customers, SAP executives, partners and experts across the entire SAP ecosystem.