Is It Really Time for an App?

The idea of building a native application (app) to capture your mobile customers may sound pretty glamorous.

The Customer Experience Impact

In the eyes of the c-level enterprise executive, contact centers and customer service operations are increasingly more strategic areas for driving revenue performance and increasing the maximum lifetime value of the customer.

2016 Software 500

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For Analytics, the Cloud is Here

Cloud implementations have been evolving for many years. Salesforce.com made great strides in how organizations view the cloud as an implementation option for central core activities of an organization, such as sales operations.

 

Compliance Concerns

Changes under the Affordable Care Act (ACA) include mandated compliance standards as a condition of participation.

Technology for a Digital Strategy

In a crucial era for technological growth and development, organizations face the inevitable challenge of digitization.

 

Testing in an Agile World

As the agile development method is continually adopted, testing methodologies adapt, allowing developers to detect issues early and consistently in the software development lifecycle.

 

Looking Ahead

Advanced analytics enable businesses to leverage business data to provide insights on everything from customers to business processes.