Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, today announced the Pega Cloud Choice GuaranteeSM program – extending Pega’s commitment to its clients to deliver enterprise-grade SaaS software, backed with the flexibility to run their Pega solutions on the cloud platform that works best for them with no vendor lock-in. The initiative provides Pega clients with “as a Service” speed while guaranteeing flexibility into the future – a combination that no other vendor in the software industry can match.
Gartner predicts that “by 2020, 90 percent of organizations will adopt hybrid infrastructure management capabilities.” (1) With the Pega Cloud Choice Guarantee, Pega delivers to its clients a software solution fully architected for this next generation of cloud. Bucking the vendor-centric trend that forces businesses into proprietary clouds, Pega gives its clients the option to subscribe to Pega solutions on its native Pega® Cloud or to manage their own deployments on most other cloud infrastructures based on their business needs. For clients running Pega on supported third-party cloud platforms, Pega goes beyond ‘permission to play’ to provide ongoing support for Pega products on a growing number of cloud providers – including Amazon Web Services (AWS), Microsoft Azure, and Pivotal Cloud Foundry.
Now through the Pega Cloud Choice Guarantee, Pega offers the following benefits for clients running Pega applications on supported clouds:
• Full Pega Global Customer Service support 24/7 for clients running Pega
• No penalty for migration to or from any supported cloud environment
• Reference architectures, related configuration, and support documentation for deploying and managing Pega technology
• Available runtime components
• Continuous certification of Pega solutions – including Pega® Platform and all Pega applications – on currently supported cloud environments
• Commitment to continue evaluating additional popular cloud platforms
For the increasing number of clients that choose to deploy on Pega Cloud, these users will receive new incentives such as no-cost platform upgrades and tuning for future versions of Pega Platform and Pega customer engagement applications. Unlike many other SaaS offerings, Pega customers are able to receive these flexible upgrades on the schedule they select. Pega Cloud users benefit from the speed and ease of an “as a Service” offering, including rapid previsioning, fully-supported seamless upgrades, and always-on performance monitoring.
In addition, all Pega Cloud subscription customers can take advantage of recent enhancements to the technology and operations, including expanded AI diagnostic capabilities via the Pega® Predictive Diagnostic Cloud; a new self-service portal; a new Network Operation Center (NOC) in Krakow, Poland; and new geographic support in Germany, Japan, Canada, Brazil and the U.K.
The Pega Cloud Choice Guarantee program is available starting today for all Pega clients.