|Volume XVI Issue 39 | September 28, 2015|
The power of automation enables industries to generate compliant correspondence that enhances the customer experience. This week, Elixir discusses how compliance and customer experience can come together with automation and SaaS tools. For the latest industry news, current editorials, links to our Buyers Guide and Software 500, and more, visit softwaremag.com. Follow us on Twitter and visit our Web site for the latest industry news. Also, check out the July digital edition.
|Overcoming the Hurdle of Compliance
Vs. Customer Experience
Producing compliant correspondence that also takes into account the customer experience can feel like an uphill climb, especially for heavily regulated verticals like healthcare, insurance, and financial services. Each year, consumers receive an estimated 50 billion pieces of correspondence, much of it mandated by federal and state regulations. Other regulations govern the content, format, and accessibility of customer communications, creating a complex maze of requirements that make producing user-friendly documents a challenge at best. …more >>
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Established in 1987, Flexera is a private software company headquartered in Itasca, IL. A global company, it operates a total of 11 offices throughout North America, Asia Pacific, and Europe. According to the 2014 Software 500, it ranked 211 and …more >>
Better Performance, Faster Innovation
Pattern of Disruption
|• AT&T and CSC Revolutionize Hybrid Cloud Management – Cloud Tools|
TeamSupport is a powerful, easy to use, collaborative B2B customer service & support software that improves collaboration so your help desk team can deliver an outstanding customer support experience. It’s having your whole company supporting your customer’s whole company to help get the focus back on the customer. We offer best-in-class reporting, advanced customer portals, integrated screen recordings, ticket automation, and much more. For a free trial visit www.teamsupport.com/free-trial. …
Technology Services Group, TSG
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