Totango, Inc., the leading provider of Customer Success solutions for the enterprise, today announced it has received certification of its customer service management (CSM) integration with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that Zoe for ServiceNow has successfully completed a set of defined tests focused on Now Platform™ security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of Zoe with ServiceNow.
Zoe for ServiceNow allows support team members to make faster and more informed decisions when resolving cases by providing crucial data and insights about the customer and their status. This information is collected by Totango from many data sources, and allows the support team to understand the engagement level of the customer, their usage of the company’s product, ticket and other escalation history, and more.
“We are excited to partner with the ServiceNow CSM team,” said Guy Nirpaz, CEO and co-founder of Totango. “The combination of Totango’s data-driven customer engagement with ServiceNow’s Customer Service Management gives customers the ability to quickly assess the status of the customer and resolve their issue faster. Our company believes that the entire organization needs to align around the customer and Zoe on the ServiceNow platform allows their customers to benefit from cross-functional participation.”