By Alyse Clark
Building Product Manufacturers (BPM) require updated technology to compete with the largest global enterprises. To keep up with the market, companies develop systems to better the process and achieve the results required by the construction industry.
As a privately held company, Hitachi Solutions America, Ltd. helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions. It is built on Microsoft Dynamics 365 and enhanced with business analytics, portals, and collaboration.
The company is located in five different countries with 14,000 employees. Established in 1991, Hitachi Solutions America reported a total revenue of $3.4 billion for 2016.
The company provides business applications based on the Microsoft Cloud. The latest version of Hitachi Solutions customer relationship management (CRM) for BPM is dedicated to keep pace with changing technology and meet the special needs of construction industries.
The Latest Version of Hitachi Solutions CRM
Originally launched in Fall 2015, Hitachi Solutions CRM for BPM recently evolved. It is Microsoft Dynamics 365 ready and includes additional features to improve functionality.
“The system creates better visibility into products and jobs, improves fulfillment with project and job tracking, competitor tracking, and fully integrates with billing and enterprise resource planning systems,” says James Bowen, industry product manager, Hitachi Solutions America, Ltd.
The latest release includes enhanced warranty and product registration features to ensure customers can access the best and most relevant information possible.
Hitachi Solutions CRM for BPM includes several modules, like projects, business development, and account management. Projects for building product relay high-level information and serve as a connecting point to analyze upcoming and current projects. The business development module allows sales to engage in the development process, starting with the individual job through qualification, quoting, and fulfillment.
The account management module allows sales to leverage different views of information for independent accounts. Together, these features create a better experience for user access and business functionality.
The company’s primary inspiration for updating its product is to support and please the customer. “We work closely with customers to pinpoint which functionality is most useful and what can be improved upon to meet the specific needs of construction materials manufacturers. This focus on our consumer coupled with the recent release of Dynamics 365, led us to develop a new release of our Hitachi Solutions CRM for BPM solution,” says Brown.
Hitachi Solutions develops CRM solutions to meet the specific need of construction materials manufacturers. “In the competitive construction industry, relationships with builders, designers, contractors, and government officials are among the valuable assets,” explains Brown.
Hitachi Solutions CRM provides users with a single, complete view of projects, quotes, and key business relationships. This allows users to find the necessary information to make educated, well-informed, decisions.
With the right tools and information to make important decisions, users execute goals easier and with a more informed approach. The latest version of the product is designed to help manufacturers maximize wins, ensure success, and streamline post sales.
Hitachi Solutions CRM for BPM identifies viable projects and connects key stakeholders as early as possible. The product tracks, visualizes, and scores relationships with suppliers, contractors, and project influencers. Streamlining post sales ensures on-time delivery with complete visibility into sales, services, contracts, and resource planning.
Hitachi Solution’s Promise
In the constantly changing world of technology, Hitachi Solutions understands the importance of adaptation. “Our Hitachi Solutions CRM for BPM product remains on the cutting edge of industry trends, thanks to our continued investment in research and development and our focus on our customers,” says Brown.
The updated release provides tools and functionality valuable to an improved day-to-day operation. By identifying key project opportunities, a quote-to-order process integrated with back end systems, and a customer service system with easy order lookups that lead to faster resolution times, the company feels it is well equipped to serve its clients.
Hitachi Solutions embraces new approaches and tools to better its devices. Currently, the system is available in the cloud and works seamlessly with Dynamics 365. Pricing is determined by the number of users.
Embracing Today and Tomorrow
To improve functionality and the overall process of construction industries, Hitachi Solutions looks to the future for advancements. Dedicated to affordable, easy-to-use, and powerful solutions, the company continues to thrive.
Feb2017, Software Magazine