Zappix, the leader in Visual IVR technology and mobile app authoring announced today its “triple play”Visual IVR suite. Together with the Zappix Big Data Analytics Suite, this offering enables companies of any size to provide customers with an omni-channel mobile app Visual IVR experience over an iPhone, android or web application.
Compatible with every platform, the Zappix Solutionlets Service Providers design once and deploy everywhere, without any additional changes needed for the web, native Android, or native iPhone. Through this powerful multiple platform deployment, organizations can respond quickly to changes in their business by deploying simultaneously on all platforms in near real time. During and following this deployment, Zappix Big Data Analytics continually collects, analyzes and presents helpful data from all channels and all platforms
“Visual IVR is a great platform to for increasing efficiency, streamlining the customer service process, enhancing customer ease of use and reducing costs,” said Avner Schneur, Zappix’s Chairman. “The majority of customers now use a smartphone to connect with businesses and welcome an opportunity to incorporate more ‘smart’ in their smartphone experience. The ability to support any smartphone platform, native or web, provides Zappix clients with greater choice, and more ways to provide a satisfying smartphone-based service to their diverse customers. Added Schneur, as requirements continue to change, organizations can now react quickly and efficiently to adapt their needs to the deployed IVR. The Zappix ‘Triple Play’ is fundamentally changing how organizations and companies serve customers, manage operations and define their business models.”
“With the Visual IVR suite, companies and their customers have access to all the tools and robust functionality of every mobile platform,” said Zappix Vice President of Marketing, Gal Steinberg. At little cost and with no IT involvement, Zappix gives all the help and capability needed to build a mobile customer service app that meets unique needs, optimizes content and improves key performance indicators such as a company’s NPS (Net Promoter Score).”
The Zappix Visual IVR integrates voice and non-voice visual content and customer service channels that include phone (voice), web, mobile online forms, and multi-media (audio or video) self-help resources into an easy to use Visual IVR app. Companies utilizing the Zappix Visual IVR platform have realized both significant reductions in development costs and substantial increases in overall customer satisfaction.
The Visual IVR platform changes how companies can develop a Visual IVR and mobile apps. Businesses no longer have to wait in line for resources or incur large expenses to develop native or web mobile apps on multiple platforms. With Zappix, businesses can change their mobile app in real-time to keep up with changes as they happen.
The new Visual IVR Big Data and analytics module provided by Zappix captures huge amounts of information and effectively breaks down omni-channel data silos. It provides Big Data analytics that are used by companies to capture customer behavior trends, measure channel engagement, analyze and reduce wait time, compare behavior across different demographics/geographies and more.