Zappix, a leading Visual IVR platform provider announced today its new HR Visual IVR solution. This new offering enables enterprises with any size workforce to provide employees with an omni-channel mobile Visual IVR HR app for iPhone, Android or Web that connects them directly to a company’s Human Resources infrastructure.
“This is an exciting development,” said Zappix Chairman, Avner Schneur, “effectively expanding the range
and reach of our Visual IVR platform. With incredible ease and clarity, this new application helps companies fulfill a critical, high-priority mission for employees and management, connecting them instantly to core HR functions such as Benefits Administration, Personnel Tracking and Payroll. Now, for the first time, organizations have the means to make employee HR inquiries very accessible and uncomplicated. Getting quick answers and immediate assistance go a long way toward eliminating the stress and anxiety employees often feel when making decisions that affect their pay, retirement, health, time off and other work-related issues. By providing the kind of added HR accessibility, convenience and issue resolution support employees desire, businesses using Zappix Visual IVR can dramatically boost
staff morale, motivation and retention.”
The easy to use, self-service Omni Channel technology of Zappix places, at an employee’s fingertips, the ability to quickly explore any data available within an HR domain and get answers immediately. Information and self-help can be delivered securely and cost-effectively on virtually any Human Resources topic, including paid time off, medical/dental/life insurance policies, and 401K participation. For employers, the Zappix Visual IVR solution can substantially reduce Human Resources support costs in labor and materials while improving employee job satisfaction.
“It all comes down to providing companies and their employees fast, easy and secure access to HR information and cross-platform assistance options that are both live and automated,” said Zappix Vice President of Marketing, Gal Steinberg. “At little cost and with no IT involvement, the Zappix Visual IVR solution delivers all the capabilities needed for a workforce of any size to realize robust mobile HR smartphone app connectivity.”
Zappix integrates voice and non-voice visual content with Human Resources customer service channels that include phone (voice), web, mobile online forms, and multi-media (audio or video) self-help resources into one highly intuitive Visual IVR app. Companies using this platform can realize significant reductions in app development costs while giving their employees exactly what they want and need–better HR interactions that are increasingly driven by automation, self-service, around-the-clock accessibility and enhanced mobile/web convenience.