Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today released the new Alloy Navigator Express 7. Designed specifically for small and medium enterprises, Alloy Navigator Express 7 represents a major enhancement to the company’s help desk and asset management software. It includes a Web portal for technicians, support for consumables inventory such as toner and spare parts, and an array of tools and features to automate help desk and IT service operations. Leveraging the enterprise-caliber functionality of the company’s flagship product Alloy Navigator 7, the new Alloy Navigator Express delivers a powerful solution to centralize IT and related service requests and proactively manage customer needs. “Doing more with less is a common theme for today’s small and medium enterprises, especially related to IT operations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “The new Alloy Navigator Express 7 offers an array of new tools and functionality that empower support technicians and their customers to troubleshoot and resolve technical issues quickly.”
Web Portal for Technicians
The new Web Portal provides browser-based access to all functions and data in Alloy Navigator Express. This enables support personnel to access their dashboard and service request information from any computer, tablet or smartphone. As a web-based portal, there is no need to install any software on endpoint devices.
In addition to tracking computers and equipment, the new Alloy Navigator Express also supports consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This ensures the right amount of supplies are always in stock.
Alloy Navigator Express 7 streamlines the process of loaning out IT equipment for temporary use. The added reservation queue facilitates the allocation and smooth handling of high-demand items. Through the self-service portal, users can check availability and reserve equipment.
To optimize help desk resources and staffing, the Technician Availability Calendar provides a master view of all personnel and their personal days off. This allows organizations to plan and distribute tasks more efficiently, without compromising the day-to-day needs of the help desk.