API.AI, the Conversational User Experience Platform for bots, apps, services and devices, announced the release of its multi-messaging platform for chatbot services across Facebook Messenger, Slack, Skype, Twilio, Kik, Line, and Cisco Spark and Tropo. Companies across verticals can leverage API.AI’s platform to deliver and boost conversational user experiences tailored to specific business services via intelligent chatbots.
Through API.AI’s highly advanced natural language understanding powered by machine learning – which features intent recognition, contextual awareness, and powerful dialog support toolkit – chatbots can listen, understand, and converse with customers and employees using natural language, just as if they were speaking with another human being. Importantly, API.AI frees developers from the laborious effort otherwise required in understanding the nuances of various messaging platforms – and in developing and deploying chatbots for each. Instead, API.AI empowers developers to deploy their agent across different platforms in a few simple steps, instantly gaining exposure to millions of potential new users.
By automating human-like communication, intelligent chatbots improve how employees collaborate and how customers access information, resulting in greater productivity, improved customer experiences, and lower operational costs. Companies are increasingly recognizing the value that conversational chatbots can provide across diverse areas such as project management, brand representation, customer service, user engagement, analysis and more. As companies are using chatbots as a new media for brand expansion, social platforms like Skype, Slack, Facebook Messenger, Kik, Line, Twilio, Spark and Tropo have prepared the way by making their messenger services bot-friendly.
“We’ve all experienced having a great conversation that allowed us to accomplish – in moments – what would otherwise take much longer through processing emails, forms, and various apps,” said Ilya Gelfenbeyn, CEO, API.AI. “With our technology, we make it easy for developers to create chatbots that are powerful, context-aware, and intelligent enough that customers and employees can forget they aren’t human. And brands developing a chatbot can then expose that agent to millions of new users instantly across messaging platforms: Facebook Messenger, Slack, Skype, Twilio, Kik, Line, and Cisco Spark and Tropo.”
The idea of producing a fully autonomous chatbot capable of conversing with users may seem daunting, but API.AI’s powerful console makes it simple to create and deploy chatbots that become the ultimate brand representatives. API.AI features one-click integrations with Skype, Slack, Facebook Messenger, Kik, Line, Twilio, Spark and Tropo. Additionally, the platform’s continuous machine learning means that both the chatbots and the brands using them will gather insights from customer conversations and dialogue patterns, which will inform iterative improvements that lead the chatbots to become more advanced. As brands utilize chatbots in an increasing number of customer interactions – from providing information to making recommendations to fulfilling requests – the bots will become ever more intuitive at anticipating customer desires, to the point of being able to address needs before the customer even voices them.