CoreDial, LLC, a leading provider of cloud communications solutions, will demonstrate its award-winning CoreNexa™ Contact Center platform at the Channel Partners Conference and Expo. Considered the premier event for IT and telecommunications channels, Channel Partners Expo takes place April 9 to 12, 2019 at Mandalay Bay in Las Vegas, Nevada. CoreDial will be located at booth #545 throughout the event.
The CoreNexa Contact Center platform delivers robust, omni-channel functionality through an array of rich, productivity-boosting features. Users can leverage intelligent call routing, interactive voice response systems, voice and web chat, presence management, call analytics, and detailed reporting to deliver superior customer experiences, enhance engagement, and allow agents to optimize service. These capabilities can enhance performance workgroups such as customer service personnel, tech support desks, field technicians, or other non-traditional contact center environments where agents interact with end-customers. The platform can be easily customized to address specific business needs, and can be implemented as an Over-the-Top (OTT) service, allowing CoreDial partners to serve customers in non-CoreDial environments.
“The CoreNexa Contact Center is a compelling asset that gives MSPs, VARs, and solution providers an effective path to market, resulting in expanded market share, increased revenues, and greater customer loyalty,” said Alan Rihm, CoreDial’s chief executive officer. “We look forward to engaging with attendees at the Channel Partners Expo. This event allows us to spend time with our partners and have a meaningful dialog with them while we demonstrate CoreNexa Contact Center. It’s the ideal venue to show the channel how they can add value and a competitive edge to their offerings with a comprehensive customer engagement solution.”