You may have seen earlier this week that IFS released its findings on The Effects of Software Usability on Digital Transformation.
The findings showed an over-reliance on Excel spreadsheets in poor usability environments, and that nearly half of younger employees are likely to change jobs if software experience is unsatisfactory. Over 200 decision makers within small, medium and large businesses in North America took part in the survey earlier this year from a range of industries, including manufacturing, construction, food & beverage, aftermarket service, field service, and more.
Topline findings from the study include:
In situations where enterprise software usability was poor, a sizable majority of respondents (88 percent) said they would be likely to use spreadsheets, with 84 percent citing Microsoft Excel as their preferred choice
45 percent of 36 to 45-year-olds said they were definitely or somewhat likely to change jobs over poor software usability
Companies in the middle market, between $100 million and $1 billion in revenue, face more severe usability challenges than small to medium-sized companies or enterprise-level organizations