WorkFusion, the leading Intelligent Automation software provider, and IBA Group, one of the largest providers of IT solutions and services in Eastern Europe, today announced the launch of a Smart Application for email processing in the development of Robotic Process Automation (RPA) solutions for customer support centers.
This marks the latest initiative in WorkFusion’s Smart App strategy, an innovative approach to re-packaging complex automated business processes and turning them into easy-to-use solutions that can be applied to multiple processes and products.
“Our mission is to help companies achieve digital operational excellence,” said WorkFusion’s President Alex Lyashok, “Companies in banking, insurance, healthcare and other data-intensive industries are increasingly looking to leverage AI to reduce cost, grow revenue, and better serve customers. We are thrilled to bring them a solution that will make our mission their reality.”
Customer support centers today need to process a multitude of emails and the RPA solution powered by WorkFusion’s machine learning technology will help them relieve the pressure. For example, when a customer emails a bank requesting a stopped payment, the Smart App reads the email and its attachments and takes action accordingly. Combining the power of machine learning and RPA, the WorkFusion-based solution reduces manual effort and completely automates repetitive actions. As a result, the organization’s employees are able to focus on more complex tasks.
Sergei Levteev, IBA Group Chairman said: “IBA Group is known for helping companies to minimize costs while maximizing performance and innovation. We are also known as a reliable partner. The new RPA solution powered by WorkFusion ML is a good example of an effective partnership. Our customers benefit by automating repetitive tasks, reducing human errors, and therefore enhancing efficiency. IBA Group benefits by incorporating the latest technologies in its solutions and WorkFusion takes advantage of the IBA Group’s technical excellence and engineering talent. We are looking forward to offering even more innovative RPA solutions in the future.”
An IT service provider with optimized business processes, a proven history of customer interaction, and an unsurpassed ability to solve clients’ IT challenges, IBA Group has become an integral partner in IT planning and execution for many companies. Since it was founded in 1993, IBA Group has become an important partner of such titans as IBM, SAP, Goodyear, Rockwell Automation, and Fujitsu Technology Solutions.