Truemag

  • Subscribe
    • New Subscription
    • Account Updates
    • Customer Service
  • News & Events
    • News
    • Events
  • Advertise
    • Media Kit
    • Reprints
    • Contacts
  • Editorial
    • Podcasts
    • Current Articles
    • Digital Editions
    • eNewsletter
    • Editor’s Desk
    • Edit Calendar
    • Contacts
  • Buyers Guide
    • Search
    • Sponsor Index
    • Vendor Update
  • Annual Software Ranking
    • Ranking Form
    • Annual Software Ranking
    • 2018 Software Ranking File Package

International Business Process Outsourcer Expands Existing inContact Solution with Workforce Management in the Cloud

06.23.2015

inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces their largest BPO customer is adding inContact Workforce Management (WFM) powered by Verint® that further unifies operations in the cloud.

The global BPO customer went live in late 2014, and now has over 2000 agents on the inContact cloud platform. After experiencing the flexibility and scalability of the cloud first hand, the customer is now expanding operations in the cloud by adding inContact’s cloud WFM software for one division that includes 450 agents. In the past the company used premise-based WFM tools. They chose inContact because of the seamless integration with the core platform and accelerated speed to implement inContact WFM powered by Verint®.

“Large enterprises are moving in stages to the cloud,” noted Paul Jarman, CEO at inContact. “We are pleased with this customer’s confidence and decision to expand more in the cloud. inContact’s comprehensive contact solution includes a fully integrated WFM solution, so that contact centers can automate scheduling.”

Integrating WFM with their existing cloud contact center core from inContact provides the data-enabled tools needed to balance agent work schedules with the ebb and flow of customer service traffic. Workforce Management provides sophisticated analysis and automated scheduling to simplify the complexities of forecasting and to create optimal staffing scenarios.

incontact.com

Jun 29, 2005Cassie Balentine
Code Dx Now on BitnamiOildex Acquires OpenInvoice, the Procure-to-Pay Business of Automatic Data Processing, Inc.
Product Centrics
Recovery Platforms

Established in 2013, Imanis Data, previously Talena...

Data Driven Efficiency

Founded in 2003, Tableau is a public software company...

Updated Hitachi CRM

Building Product Manufacturers (BPM) require...

Comodo Upgrades

Established in 1998, Comodo is a private company...

Cloud Security

Cloud infrastructure allows businesses to share...

Quick Links
Untitled Document
SW500 SW500 SW500 SW500 SW500
2021 © Rockport Custom Publishing, LLC