Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it will host a customer self-service solution for PayForward, a new social financial platform that allows members to connect and turn corporate rebates into community resources to support local schools, teams, nonprofits and personal causes via the PayForward™ Prepaid Visa® Debit Card. PayForward will utilize Enacomm’s advanced analytics and next-generation Interactive Voice Response (IVR) technology to enhance customer interactions.
“PayForward is dedicated to helping members easily find our corporate partners and their up-to-date account information no matter where they are,” said Steve Sullivan, Vice President of Customer Experience for PayForward. “Personalized, intelligent voice interactions enabled by Enacomm perfectly complement the convenience of PayForward’s website and mobile app.
PayForward will employ Enacomm’s Engage™, which allows PayForward to maximize and manage the IVR system. Engage extends the capabilities of IVR systems in key areas including management, reporting, data integration and analytics.
“PayForward’s innovative concept couldn’t be timelier, as more and more people embrace the importance of elevating the social good,” commented Enacomm CEO Michael Boukadakis. “Enacomm is excited to help PayForward meet the customer service needs of its growing base of members who understand the ‘big picture’ and are taking advantage of PayForward’s prepaid card to translate their everyday financial transactions into relevant benefits for their communities.”
In addition to enhancing the customer experience, Enacomm’s self and assisted-service solutions—delivered as hosted, on-premise, or on-demand services through the cloud—help organizations cut costs. The average assisted-service call costs an organization about $2.50, nearly 20 times as much as the average self-service call.