Nexthink, the leader in digital employee experience software for enterprises, today announced its new Digital Experience Score system, which combines hard data and end-user feedback, providing a new and innovative way for organizations to continuously measure and improve the digital workplace experience.
Despite the growing interest among organizations in improving their employees’ everyday digital experience at work, many struggle to quantify and measure progress. The Digital Experience Score aims at fixing this problem by defining a set of metrics in multiple domains that impact the digital experience of employees, such as workplace device, collaboration and business services.
Nexthink’s Digital Experience Score system also enables your organization to finally focus on what really matters – how the business service is experienced, not just the availability of it. Scores can be leveraged moving forward to establish continuous service and improvement models, creating an experience level agreement (XLA) to compliment any existing SLAs.
“Ensuring employees remain engaged and satisfied with their current place of employment is mission-critical for organizations today,” said Pedro Bados, CEO and co-founder of Nexthink. “We talked to hundreds of our customers with millions of end users and came up with the perfect metrics for how best-in-class organizations should measure digital experience internally. We believe this is a good start and we will continue to refine and benchmark it.”
As highlighted by David K. Johnson and Samuel Stern in a recent Forrester Research report1, “if you aim to create engaged, resourceful employees, it will improve business performance across a wide range of outcomes because employees will work harder and with more energy to win, serve, and retain customers.” Another Forrester report noted that, “productivity links so closely with employee experience that the greatest EX enhancements will often come from investing in better systems-of work-technologies.”