PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, today announced the expansion of Streams, as a Communications Platform as a Service (CPaaS) with the new release of Streams APIs, Streams Extensions and Streams AppDesigner. Businesses can now implement Streams as a Unified Communications as a Service (UCaaS) or as a Communications Platform as a Service (CPaaS). CPaaS interfaces includes Streams APIs, which allow programmatic access to Streams services and content. Streams API will initially launch with support for Click-to-Call, Call Detailed Records (CDR) retrieval, Call Recording (CR) retrieval and SMS texting (Send, Receive and Logs). Phase 2 will consist of Administration and User Management. These new Streams APIs will enhance PanTerra’s existing out-of-the-box integration with popular SaaS CRM vendors such as Salesforce, Freshdesk, ZOHO and Zendesk; as well as other popular services such as Gmail, Dropbox, Active Directory, Outlook and Office 365. Opening up the Streams platform for integration gives enterprises the capability to build meaningful cross-functional processes that are tightly integrated with all the elements of their business. With the new offerings, PanTerra merges the best of UCaaS and CPaaS to create the ultimate All-In-One Cloud Communications Service for Business.
Arthur Chang, PanTerra President and CEO, said, “With the combination of APIs, Integrations, Extensions, and AppDesigner, Streams is the ideal secure cloud IT solution to deliver both UCaaS and CPaaS in a single solution, capable of providing customized plug-and-play communications, collaborations and content sharing services for mid-market enterprises.”
Examples of what can be accomplished with the new Streams APIs, Plug-ins and AppDesigner include:
Creating a customized billing IVR system that allows customers to securely access their billing information and pay any balance that can easily be done through the creation of a Streamlet in AppDesigner and utilizing features such as 3rd party CRM access, text-to-speech and speech-to-text, conditional branching and user input.
Make or take calls directly within 3rd party applications such as CRMs with direct call disposition input using Streams Click-To-Call (CTC) extension.
Automate text messaging of your customer-base using Streams SMS API.
Create and manage Streams users through 3rd party administration services such as Active Directory using Streams User Management API.
Access Call Detail Records through your CRM to execute a detailed analysis of agents including performance and efficiency analysis using Streams CDR API.
Access specific or multiple Call Recordings through 3rd party call analysis applications or gain access to offline archival storage using Streams Call Recording API.
Streams is Built for the Enterprise
Streams incorporates several key features designed to address Enterprise-level communications, collaboration and content sharing. Streams APIs provide a standards-based highly secure programmatic interface to Streams services and content. Streams AppDesigner provides a programmable application design platform to easily create custom communications applications. Streams also supports Single Sign On (SSO) providers such as Octa and OneLogin. Streams maintains full multi-factor authentication and end-to-end HIPAA compliance on all services, providing the highest level of security for your enterprise. Finally, Streams optional WAN connectivity solutions include SD-WAN and MPLS options for enterprises demanding the highest levels of reliability, scalability and security.