Radish Systems, an award-winning mobile/enterprise software company, is pleased to announce the latest addition to its patented ChoiceView(R) multichannel ‘voice with visuals’ platform. ChoiceView makes it as easy to share visuals as it is to make a phone call. The new ChoiceView Talk product allows callers to launch ‘voice with visuals’ sessions from a link in desktop websites, mobile websites or third-party mobile apps. This offers a host of new voice and data services for users who prefer to start at a business’s website or mobile app. Users can also continue to simply start a ‘voice with visuals’ session with a phone call from any phone, any network. Callers using ChoiceView can see and hear business information and easily complete transactions both via automated self-service systems (Interactive Voice Response or IVR) and with live representatives in contact centers or throughout the organization. The result is a better customer experience, which saves time and money. To experience “Now I see what you’re talking about!”(tm) go to www.ChoiceView.com and tap “Try ChoiceView Now!”
HOW IT WORKS
Dr. Richard A. Davis, Radish’s Chief Technical Officer, noted, “ChoiceView offers many new applications for intelligent, visual calls to businesses. Now with ChoiceView Talk, users can launch ‘voice with visuals’ communications from a website while maintaining the familiarity of a standard phone call and their Favorites, Recents, or Contacts. When a call is initiated from a website this way, contextual information is delivered ahead of the incoming call to the business, so IVR systems and business representatives can answer intelligently while continuing visual sharing. Users are pleasantly surprised when they call a business — from their website or directly — and discover that they can visually interact right on the same call.”
Users can now start a ChoiceView ‘voice with visuals’ transaction with a phone call, chat session, web browser, or mobile app. Users call from ANY phone including a smartphone, standard mobile phone, landline, Skype, webRTC, or other VoIP service while visuals are displayed on a mobile device, PC, Mac, or tablet. ChoiceView callers use a standard browser and the free ChoiceView Web App or the free ChoiceView Mobile App that works with any ChoiceView-equipped business.
ChoiceView Talk uses the patented ChoiceView cloud-based switch architecture for seamlessly joining a data session to a phone call. The result is enhanced phone calls that are compatible with the existing phone network, numbering plans, call routing, and business contact centers. This approach makes it easy for endpoints to become ChoiceView enabled since the heavy lifting of ‘voice with visuals’ communications isn’t done by IVRs or agent desktops, but by ChoiceView itself through open interfaces and apps.
Customer support is the killer app to improve sales and service. Industry use cases include mobile commerce, True Visual IVR systems (TrueVisualivr.com), technical support, employee communications, and enhanced customer support. Imagine you’re on a website and need help. You tap ‘ChoiceView Talk’ and enter the phone number of the phone you’ll be using. A normal 800-call is placed to the business and contextual information from the web page is delivered. You easily use your web browser to see and hear visual menus and responses from a true ChoiceView Visual IVR. If more assistance is needed, you can transfer to a live agent to continue voice and visual sharing.