SoftwareGram, August 8, 2016

	Volume XVII Issue 28 \| August 8, 2016


	Dear %%FIRST%%, Most organizations don’t apply customer service principles to their internal-facing employees. Despite technological advances that allow for delightful customer-facing experiences, like Airbnb, Amazon, and Uber, most companies do not integrate those capabilities into their employee services. This week, ServiceNow discusses the gap between customer and employee technology. For the latest industry news, current editorials, links to our Buyers Guide and Software 500, and more, visit softwaremag.com. Follow us on Twitter and visit our Web site for the latest industry news. Also, check out the July digital edition . Receive the SoftwareGram weekly! Add or update your subscription.


	Boosting Workplace Productivity Successful companies share a maniacal focus on ensuring they provide excellent experiences for their customers. They use the latest technologies such as cloud computing, automation, and big data analytics tools to help build satisfaction and loyalty. As a result, consumers can shop, book travel, manage their finances…more

	Visit SWmagdirect.com – our information portal – for more on the products and solutions described below. Transforming e-Learning with WebRTC Oxagile – Propel your e-Learning idea Don’t Just Deliver Experiences, Engage Verint – Customer Engagement Optimization Customer Support Software Built for Software & Technology CO’s TeamSupport – Customer-Centric Software

	What the Third Industrial Revolution Means for the Product Economy We are in the midst of a digital explosion. Rapidly advancing technology is giving us insights into consumer behavior and manufacturing trends like never before, completely changing the way we build and use products. This trend—officially recognized as the third …more >> What I Learned About AIA As an industry analyst, one of the pleasures of doing research is that you get paid to learn. If you can pick a topic that’s changing rapidly while transforming the industry in the process, then the pleasure is all the greater—both for you and for your clients and sponsors. …more >>


	• New Qlik Academic Program Curriculum Helps Students Advance – Business Management • Connectik Weblink Partner to Boost Team Collaboration Capabilities – Business Management • Longwood Software White Paper Makes the Case for Automating Management – AppDev • CloudJumper Announces MSP Strategies for Staying Ahead – Business Management • The Launch of NTT Security Corporation – Security • Tempered Networks Enables Industry First Enterprise Wide IP Mobility – Business of IT • Reltio Raises $22M to Build on Leadership in Modern Data Management – Business Management • Ransomeware Tops the List of Cyberattacks in Q2 – Security


	Miratech Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, Miratech has its headquarters in Stockholm and Washington, DC; and R&D centers in Poland, Slovakia and Ukraine. Miratech serves its customers internationally covering 560 locations… Progress Progress customers and partners have big ideas. We help them turn their ideas into business realities through the rapid development, deployment, and management of data driven applications. Big Data, unstructured information from multiple disparate systems, and customer relationship management systems are a driving force in shaping… Oxagile Oxagile is an internationally established outsourcing company with a primary focus on delivering end-to-end software development services across a range of verticals and business domains…

Software Magazine’s Buyers’ Guide is available online 24/7 to provide you with information on companies and their products when you need it. Click here to directly visit the guide!

	Editorial Mission: Softwaremag.com, the IT Software Journal, is focused on pointing the CIOs, IT managers, IT staff, and surrounding professionals to the product and service options available to help them address their business challenges. We do this through the Software 500 revenue-based ranking of the leading software and service providers worldwide, and through our editorial features, columns, and new product coverage, and associated Buyers Guides, across our editorial focus areas. Copyright 2016 Software Magazine. All rights reserved.

Oct 12, 2006Olivia Cahoon

SoftwareGram, August 8, 2016

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