Technology Recovery Group (TRG) President Sean Kennedy’s 10-year plan to become a major force in the mobile managed services industry was fast-tracked—it took TRG less than five years to reach that goal. TRG’s unprecedented growth enabled the organization to relocate to its new 80,000 sq. ft. world-class headquarters in Westlake, OH in 2014. The innovative technology center is helping TRG continue that growth. Over the past few months, the facility has completed several major improvements to keep pace with its accelerating business.
“Our management team had this strong belief that if we provided a comprehensive foundation of hardware and software services—all under one roof, we could revolutionize the mobile managed services industry,” Kennedy says. Today, TRG not only has a rock solid foundation, but the barcoding industry’s widest suite of services and solutions. Housing all of this technology and the brainpower to keep it running required a special building.
“Handling a mobile device’s entire lifecycle required a major investment in both technology and people. Our new facility has a 7,500 sq. ft. technical laboratory where equipment is inspected and repaired. We have a deployment center where equipment is staged, configured and redistributed. We have an expansive warehouse and shipping area where our products are expedited quickly. With our ServiceHub online portal, we provide the industry’s best customer service and real-time tracking,” explained Kennedy.
However, Kennedy is quick to point out that TRG’s phenomenal success is really a result of its people. “Our tagline is, The Difference is Us. Everyone at TRG understands that businesses cannot afford periods of downtime. Every day we strive to keep our customers’ mission critical equipment up and running. Walk through our building and you’ll see people focused on that goal,” Kennedy says.
TRG also understands the importance of managing a mobile device’s entire lifecycle. They structure the lifecycle into three key generations: Mobile Device Management, Mobile Process Optimization Services, and Application and Integration Optimization Services.
Mobile Device Management is the first generation in the project lifecycle. It begins the day a mobile device is first deployed and can continue throughout the equipment’s entire lifecycle. From staging and configuration to asset tracking, repair services and much more, TRG expertly manages mobile fleet every step of the way.
The goal of Mobile Process Optimization Services is to actively ensure all mobile devices are operating at optimal performance levels and down times are prevented. TRG manages everything from battery replacement to application management and more. This results in increased worker productivity, user device adoption, reduced ownership costs and an improved ROI.
When Application and Integration Optimization Services become part of a mobile strategy, businesses gain instant access to market-specific data that will help improve and optimize all business processes. Items such as custom alerting, customized KPI and business metric reporting are at a user’s fingertips, which lead to enhanced customer satisfaction and improved mobile processes.
“TRG has the innovative tools and team of experts that allow customers to outsource their entire mobile device management operation. From day one, we ensure optimal performance, reduce downtime, increase worker productivity, improve market-specific data and so much more. And we do it all under one roof,” Kennedy added.