Tricentis, provider of the industry’s number one Continuous Testing platform, today expands its global Customer Success Services to support the company’s 800+ global customers on DevOps and digital transformation initiatives. Recognized by the three top industry analysts as the leader in software test automation, Tricentis’ Customer Success Services guides customers and partners worldwide to rapidly realize the value of advanced automated testing.
Traditionally, legacy software testing technologies have failed to keep their promise of providing sustainable and scalable automation. This is due to the fact that no tool alone can ensure testing process transformation; this requires embarking on a shared journey with customers to help them reach their business goals.
To address this business need and growing customer demand, Tricentis is expanding their Customer Success Services program and recently hired Christian Plaichner as Senior Vice President to lead the company’s effort. The Tricentis Customer Success Services team leverages insights and best practices that come with over 800 implementations within Global 2000 organizations and delivers a customized customer success roadmap and metrics that charts the path to each organization’s unique objectives.
“Digital transformation is not just a business strategy, it requires the transformation of entire organizations and the products they support,” said Plaichner. “Enterprises simply cannot afford to continue to rely on outdated technologies and processes when there’s been such a sea change in what’s required for success. At Tricentis, we’re enabling Global 2000 organizations to eliminate the roadblocks around software testing and converting testing practices into a true business asset and catalyst for innovation.”
Tricentis’ Customer Success Services organization will be on-hand at Accelerate SF 2018 in San Francisco, CA, on May 7-8. They will be joined by Tricentis customers who will share success stories on how they harnessed the power of testing to deliver better products and services to their own customers.