Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its integration partnership with Aceyus. Together, the companies will enrich customer experience management with actionable data that powers informed decisions and improved performance.
Upstream Works delivers enhanced, omnichannel customer experience management solutions for the Cisco Finesse desktop. It provides an intuitive workspace for agents and supervisors to deliver personalized, informed customer experiences while collecting critical conversational data. Aceyus provides contact center reporting and operational analytics to improve employee and customer experience. With Upstream Works’ open data model, Aceyus harnesses that interaction data and delivers dynamic dashboards, out-of-the-box reports, and innovative report creation tools – driving actionable data to the people who need it.
“We’re excited about our partnership and integration with Aceyus. This strategic partnership empowers organizations to benefit from an extensive amount of data, and provides them with a competitive advantage while supporting their digital transformation goals,“ said Rob McDougall, President and CEO, Upstream Works.
“With deeper and real-time visibility, this integration will help brands understand the customer journey, equipping them with meaningful information that can improve the customer experience and optimize contact center performance.” said Mike Ary, President and CEO, Aceyus, Inc.
Aceyus and Upstream Works together have the omnichannel contact center management expertise and experience to enhance business performance, increase customer satisfaction, and improve bottom line profitability for business across a range of industries.