Anexinet Corporation, a leading provider of digital, analytics and hybrid IT solutions, today announced its Omni-Channel Analytics platform demo. Recently announced on March 21st, Omni-Channel Analytics is a new offering that allows enterprise organizations to capture and analyze customer intelligence through various data sources including: call center recordings, email, chat, text and CRM information, to correlate data and unlock behavioral patterns to better understand customer experiences while improving retention rates and helping solve operational challenges.
Omni-Channel Analytics is a true, customer-centric approach that brings deeper insight into interactions, promoting an elevated competitive advantage. Additional benefits include:
• Reducing call center operational costs by 20%+.
• Improving customer experience, NPS (Net Promoter Score) by 15-20%.
• Mitigating operational risk through early awareness of risk issues such as fraud, legal action, or product quality issues.