OpsGenie announced today, the official opening of its new Community-based platform. The Community provides a collaborative environment where visitors can explore the use of tools involved in the incident response process, try out OpsGenie integrations and collaborate with other OpsGenie users.
OpsGenie is an incident response management solution, and this new Community is intended to provide a dynamic and valuable opportunity for OpsGenie customers to share, learn about, and explore OpsGenie and the many tools that integrate with it. The Community is a forum for sharing information, for providing feedback and for addressing questions about OpsGenie’s features, integrations, APIs, and SDKs. Community members are encouraged to discuss solutions tailored to their specific needs. The Community is a place to share experiences implementing and supporting complex systems to allow for like-minded professionals to engage and collaborate on the problems and opportunities encountered while operating business critical applications and delivering business services and to discuss the challenges of being on-call. The Community is to be a forum in which both new and seasoned users can jointly raise and address any topics related to the Alerting and Incident Management space.
The OpsGenie Community will also host the Playground. A new sandbox environment where visitors can not only visualize, but also interact with operations management solutions. This will not only include the OpsGenie solution, but showcase the integration of a variety of the leading monitoring, log management, ticketing, and collaboration tools.
“The new Community and its Playground provides an exciting opportunity for our users,” said OpsGenie CEO, Berkay Mollamustafaoglu. “Participants can share timely information, collaborate with their peers, and explore — in a hands-on manner — exactly how OpsGenie works with some of the many tools with which we integrate.”
The new Community, and Playground, are among OpsGenie’s recent set of new and enhanced features and capabilities focused on customers. Recent OpsGenie releases and updates have included: enhanced Atlassian integrations, new APIs and even an MSP Solution allowing Managed Service Providers to deliver a wider range of OpsGenie service options to their customers.
“The new OpsGenie Playground environment allows users to experience the power of a fully integrated incident management workflow using Atlassian and OpsGenie’s incident management tools. Incidents are becoming more common, and companies need to have the people, processes and technology in place to better respond and remediate incidents. As companies deal with this new reality and start thinking about what decisions need to be made to address this trend, they may not realize that many of the collaboration tools they use every day can be put to work in incident management too,” said Steve Goldsmith, general manager of HipChat at Atlassian. “By providing a demo environment for testers to directly engage with pre-configured OpsGenie integrations across Atlassian’s HipChat, JIRA and StatusPage products will be a hugely valuable asset for current and potential customers.”