App. Focus 67

Transforming a Call Center

Workforce optimization software provides performance management tools and helps to derive actionable data insights to organizations.



Opportunities in Technical Applications

Identifying and analyzing opportunities for investment in the technical software market requires a high level of rigor.

 

Beyond Bookkeeping

Providers of financial applications increasingly embrace the latest trends, cloud and software as a service (SaaS), business analytics, and mobile access.

Buying MDM for the Enterprise

ver the past decade, the world has witnessed quantum leaps in the advances of workplace technology.

Investing in Technical Applications

A number of factors make the technical market an exciting area for investors. However, before we discuss those factors we should set the foundation for that discussion by defining the scope and the size of the technical applications market.

Continuous Delivery Tools

Today, software drives business, and businesses have a “need for speed.”

 

Extending Customer Support

At a time where timeliness for issue resolution is increasing, help desk solutions aid in providing seamless support.

Improving the Knowledgebase

Implementing knowledge base software successfully can result in many benefits for an organization, including better employee productivity, improved customer service, and more satisfaction on the part of employees and customers.