This week SED-IT trainers Suzanne van Hove and Marc Taillefer will be guiding eight highly experienced IT Service Managers towards the highest achievable EXIN certificate: the ITSM Master certificate.
The EXIN IT Service Management Master certificate is not the result of a multiple choice exam. Instead, it is the result of a series of seminars and a master project in which the participants can advance their existing knowledge, skills and experience through expert presentation and through the demonstration and assessment of their skills against criteria required by maturing service providers. The Master Certificate in IT Service Management based on ISO/IEC 20000 is designed to provide evidence of the ability to create and evaluate the overall IT Service Management system, to initiate organizational change to meet the compliance requirements of an organization, and to drive innovation. For ITIL® certified candidates there are convenient side entries towards this high profile certification.
EXIN’s Program Manager Rita Pilon explains: “At a certain point, when experienced Service Managers who are involved at a strategic level, who have initiated cultural change in their organization, who have defined policies and who, in general have shown leadership, a different kind of assessment is required. In this class, eight peers will share their knowledge and experience by means of debates and presentations, together covering the requirements of the certification. It’s about directing, monitoring, governing and innovating IT organizations. The delegates are expected to take each other to an even higher level, by both using their strong points and, under the guidance of the trainers, strengthening other skills they need in the context of leadership based on ISO/IEC 20000.”
The class is very practical, as the delegates will each get a project that can be executed in the workplace. That project will focus on the application of the newly acquired understanding but also needs to benefit the organization and the ITSM community in general. Then after a few months the group gets together again, joined by an examiner and they will all give a presentation about the project and their role in it. Both the examiner and the other delegates can post questions.
Pilon continues: ”The synergy of knowledge, experience, interaction and development resulting from the Master Class has proven beneficial to the candidates and their organizations in the past. And besides that, the delegates all simply enjoy the experience. We expect the same this time.”