By Cassandra Balentine
Based in Chicago, IL, Adeptia, Inc. is an integration software as a service company established in 2001. The company employs a staff of 100 and operates a location in India as well as Chicago. A privately held company, it declined to present its annual revenue figures.
The company’s flagship product is Adeptia Connect, an integration platform as a service that is designed to be simple enough to encourage business users to fast-forward revenue, streamline customer data onboarding operations, and reduce the operational costs of automating the ongoing exchange and integration of data with customers.
With the self-service platform, business users are able to create connections with other companies for the purpose of exchanging critical business information. Key features that differentiate the product from its competition include a social network approach to connecting and exchanging information with other companies, a library of pre-published, Shared Connections that business users can leverage to create connections between highly used applications, a Secure Engine that allows the cloud-based software to run on a private server to boost security, and the ability to white label the platform for companies that want to own the customer experience from onboarding to service delivery.
Adeptia Connect includes enterprises that find their growth and ability to scale limited by the complexity of having to manage different order-to-cash data intake and integration processes, resulting in as many different processes as customers.
Adeptia recently announced updates to Connect, which include shared connections in the Adeptia Connect Library and a streamlined user interface. The updates are also designed to provide an additional layer of protection for sensitive data through its Secure Engine, which offers IT staff more security and control.
Additional updates include Secure Bridge, Enhanced IT Control, new application connectors, and personalization. Secure Bridge is designed to provide the ability for customers to securely connect internal, on premises applications to Adeptia Connect. Enhanced IT Control allows IT staff to manage the self-service platform, which includes the ability to lock connections and only allow authorized users to make edits. Additionally, it provides improved handling of error connections, such as the ability to re-run connections. New application connectors include added APIs for Hubspot, Shopify, Freshbooks, Xero, Zoho CRM, Zendesk, Magneto, Concur, and BigCommerce. Finally, new personalization features allow users to customize the look of Adeptia Connect by utilizing their own branding within the platform.
Deepak Singh, president/CTO, Adeptia, says beta testing, existing customers, and industry analyst feedback all played a role in the company’s decision to update its Connect features. With the updates, it set out to improve usability, increase security, and improve IT’s ability to govern the platform and offer private labeling for customers that wanted to own the order-to-cash experience.
In a recent press release on the announcement, Singh explains that when service providers bring on a new customer, they must take an initial amount of information about the customer in order to provide services to them. This process can take up to 18 weeks, and involves customer coding, meetings between IT departments, and the need for point-to-point integrations. With these updates, Adeptia Connect is able to eliminate many of these processes by making it easy for business users to set up their own data connections and greatly reduce integration time.
Adeptia’s unified offering is designed to provide simple data connectivity in the cloud and optimal on premise enterprise process-based integration. The company notes that it has more than 25 entities actively using Adeptia Connect to securely exchange data between themselves and their business partners. SW
Aug2015, Software Magazine