|Volume XIX Issue 30 | August 13, 2018|
The use and acceptance of chatbots among both enterprises and consumers is on the rise. These solutions close the gap between traditional customer service hours and agents and the customer demand for 24/7 access and communication. In this week’s exclusive editorial, we discuss how chatbots and virtual assistance is gaining traction among enterprises.
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Chatbots—also referred to as virtual assistants (VAs)—are transforming customer support across a variety of industries. Depending on the level of support needed, these technologies can answer simple questions 24/7 before being directed to a live support person, or utilize artificial intelligence… more >>
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FAST TRACK M&A CONSOLIDATIONS WITH AUTOMATION
• Revulytics Adds Advanced Functionality to Core Product Usage Analytics Offering – Business Management
• Magnitude Software Announces Innowera Process Runner Achieved SAP-Certified Integration – BI
• Dell Boomi Announces Employee Onboarding Product – Business Management
• Flexera Adds Big Automation Boost to Open Source Software Scanning – Security
• Command Alkon on the Forces of Change that Drive Digitization in Construction – Business Management
• ConnectWise Announces New Brand Identities – Business of IT
• HVR Joins Confluent Partner Program – Business of IT
• CloudJumper and Continuum Form Technology Partnership – Cloud Tools
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Over 100 million users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of computers, servers, smartphones…
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