|Volume XIX Issue 30 | August 13, 2018|
The use and acceptance of chatbots among both enterprises and consumers is on the rise. These solutions close the gap between traditional customer service hours and agents and the customer demand for 24/7 access and communication. In this week’s exclusive editorial, we discuss how chatbots and virtual assistance is gaining traction among enterprises.
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Chatbots—also referred to as virtual assistants (VAs)—are transforming customer support across a variety of industries. Depending on the level of support needed, these technologies can answer simple questions 24/7 before being directed to a live support person, or utilize artificial intelligence… more >>
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